Refund policy
Please note that we cannot accept returns for personal reasons.
In case of defective products, we will process a refund after confirming the defect through photos attached to an email sent within 7 days of arrival.
If you wish to receive a refund for a defective product, please contact us by email within 7 days of receiving the product.
*If you don't receive a reply within 3 business days, please contact us again.
Due to spam filters and domain restrictions, emails may not be delivered properly. Please ensure that you can receive emails from the following domain:
terum_mamy@outlook.jp
• Depending on your email service, email software, or antivirus software, our emails may be recognized as spam and not delivered correctly.
(This is especially relevant for users of free email services like Hotmail)
In such cases, please check your spam folder or review your service or software settings.
*Please note that we cannot accept defective products under the following conditions:
• Products received more than 7 days ago
• Used products
• When the orderer and the delivery address are different, except for defective products
The procedure is as follows:
1: Within 7 days of receiving the product, please send an email with the following information:
• Your name
• Home address
• Email address
• Product name and number
• Details of the defect (please include photos in case of damage, etc.)
• Order number (found in the order confirmation email sent to you)
2: Once we confirm your email, we will guide you through the refund process.
In case of defective products, we will process a refund after confirming the defect through photos attached to an email sent within 7 days of arrival.
If you wish to receive a refund for a defective product, please contact us by email within 7 days of receiving the product.
*If you don't receive a reply within 3 business days, please contact us again.
Due to spam filters and domain restrictions, emails may not be delivered properly. Please ensure that you can receive emails from the following domain:
terum_mamy@outlook.jp
• Depending on your email service, email software, or antivirus software, our emails may be recognized as spam and not delivered correctly.
(This is especially relevant for users of free email services like Hotmail)
In such cases, please check your spam folder or review your service or software settings.
*Please note that we cannot accept defective products under the following conditions:
• Products received more than 7 days ago
• Used products
• When the orderer and the delivery address are different, except for defective products
The procedure is as follows:
1: Within 7 days of receiving the product, please send an email with the following information:
• Your name
• Home address
• Email address
• Product name and number
• Details of the defect (please include photos in case of damage, etc.)
• Order number (found in the order confirmation email sent to you)
2: Once we confirm your email, we will guide you through the refund process.